SpokeChoice / EVV

Yes, family members, friends, or neighbors are often hired as the first choice of caregiver to provide services for their loved ones. Typically, family members can be hired within a week.  We understand that everyone’s homecare requirements are unique, that is why we assign the most qualified and compatible caregivers to meet your specialized needs. 

There is a “Forgot Password” link on each login page. Follow the steps to set up a new one. If you are still unable to sign in, email info@arioncare.com. A member of our team will then generate an email with a link to reset your password.

SpokeChoice recommends using Microsoft Edge or Chrome browsers. These browsers can be downloaded from your phone’s app store. Safari on iphones is NOT compatible with SpokeChoice.

No! The EVV (Electronic Visit Verification) mandate only requires a snapshot of the provider’s geolocation at time of clock-in and clock-out. No other GPS information will be taken by the SpokeChoice program.

EVV (Electronic Visit Verification) is the process for verifying that a caregiver arrived for their scheduled shift with a client. For a more detailed explanation, please use the following link for information taken directly from AHCCCS (Arizona Health Care Containment System) website.

Electronic Visit Verification (EVV) Website (azahcccs.gov)

The EVV system must verify the following:

1. type of service performed.

2. individual receiving the service.

3. date of service.

4. location of service delivery.

5. individual providing the service.

6. time the service begins and ends.

AutoVisit is the name of the EVV (Electronic Visit Verification) solution being utilized within SpokeChoice.

Shifts should be reviewed and approved daily. If the guardian fails to have all provider’s shifts approved by the 1st and 16th of the month, the provider will not be paid on the originally scheduled pay date.

Yes! Select the “Request Visit Change” button on the AutoVisit page and you will be able to adjust an incorrect clock in/out.

You can fix this in “clock hours”. If two days pass from your worked hours SpokeChoice will not allow you to enter the hours, and you will need to contact your supervisor and/or EVV coordinator. If this is a continuous issue, the provider will receive counseling as this is an essential job duty.

Entering missing Habilitation Progress Notes (HAH):

1.  Click on Progress Management

2.  Click on Missing Objectives

3.  Make sure you have the correct pay period then click on the pencil for the appropriate date that you need to enter notes and comments

4. Select the appropriate prompting levels for each goal (V=Verbal, I=Independent, B=Barrier, etc)

5. Enter comments for each goal

6.  Click Sign and Save