Vaccine Navigators Available to Assist Medicaid Members with Appointment and Transportation Scheduling

PHOENIX — The Arizona Health Care Cost Containment System (AHCCCS), in partnership with Crisis Response Network, announces a new COVID-19 appointment and transportation navigation program for Medicaid members. Now, Medicaid members who need assistance scheduling a COVID-19 vaccine appointment, as well as transportation to and from that appointment, can call 1-844-542-8201, 8 a.m. to 5 p.m., seven days a week.

“With COVID-19 vaccines now widely available, AHCCCS is working to ensure that its 2.1 million enrolled members have the opportunity to schedule and attend a vaccine appointment, and that technology and transportation do not present any barriers to receiving the vaccine,” Jami Snyder, AHCCCS director, said.

Through a partnership with Crisis Response Network, which operates the 2-1-1 Arizona information and referral service program, trained navigators are available to help callers find and schedule vaccine appointments, and, if needed, also assist with scheduling non-emergency medical transportation.

“Making vaccine appointments and arranging for transportation to and from appointments for Medicaid members is crucial in the ongoing battle against the COVID-19 pandemic in our community. We are honored to join AHCCCS in this important effort,” said Justin Chase, President and CEO of Crisis Response Network.

For COVID-19 vaccine information, a map of all COVID-19 vaccination sites, and eligibility criteria, visit

Arizona’s Medicaid program is a leader in the nation in adjusting Medicaid rates to ensure its members are vaccinated, and the first state to adjust NEMT rates to account for wait times at drive-through vaccination sites. AHCCCS serves approximately 30 percent of Arizonans.

For more information about how AHCCCS has responded to the needs of its members and providers during the COVID-19 pandemic, see and AHCCCS COVID-19 Frequently Asked Questions.

Where Can I Get Vaccinated?Take Care, Check, public healthTo find a vaccine near you, visit

If you have questions about vaccines, visit