Vaccine Navigators Available to Assist Medicaid Members with Appointment and Transportation Scheduling

PHOENIX — The Arizona Health Care Cost Containment System (AHCCCS), in partnership with Crisis Response Network, announces a new COVID-19 appointment and transportation navigation program for Medicaid members. Now, Medicaid members who need assistance scheduling a COVID-19 vaccine appointment, as well as transportation to and from that appointment, can call 1-844-542-8201, 8 a.m. to 5 p.m., seven days a week.

“With COVID-19 vaccines now widely available, AHCCCS is working to ensure that its 2.1 million enrolled members have the opportunity to schedule and attend a vaccine appointment, and that technology and transportation do not present any barriers to receiving the vaccine,” Jami Snyder, AHCCCS director, said.

Through a partnership with Crisis Response Network, which operates the 2-1-1 Arizona information and referral service program, trained navigators are available to help callers find and schedule vaccine appointments, and, if needed, also assist with scheduling non-emergency medical transportation.

“Making vaccine appointments and arranging for transportation to and from appointments for Medicaid members is crucial in the ongoing battle against the COVID-19 pandemic in our community. We are honored to join AHCCCS in this important effort,” said Justin Chase, President and CEO of Crisis Response Network.

For COVID-19 vaccine information, a map of all COVID-19 vaccination sites, and eligibility criteria, visit

Arizona’s Medicaid program is a leader in the nation in adjusting Medicaid rates to ensure its members are vaccinated, and the first state to adjust NEMT rates to account for wait times at drive-through vaccination sites. AHCCCS serves approximately 30 percent of Arizonans.

For more information about how AHCCCS has responded to the needs of its members and providers during the COVID-19 pandemic, see and AHCCCS COVID-19 Frequently Asked Questions.

Where Can I Get Vaccinated?Take Care, Check, public healthTo find a vaccine near you, visit

If you have questions about vaccines, visit

We would like to share that you can now access free at-home COVID-19 tests. They are the rapid tests that can be shipped directly to your home. Below are two websites you can visit to register for your tests. Please continue to follow safety precautions and wear a well-fitted mask, wash your hands, practice social distancing, and stay home if you are sick. We appreciate you and stay safe!

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