Care FAQs

  • Why ARION CARE SOLUTIONS LLC?

    Arion is a proven health care agency that offers a level of care that families have come to trust. Arion is contracted with ARIZONA LONG TERM CARE as well as United Healthcare and Banner University Family Care. Arion offers quality care with a compassionate touch. Our level of service meets and exceeds the healthcare industry’s highest standards. Our client to caregiver matching services ensure compatibility, and all caregivers are highly trained, screened, and credentialed professionals.

  • What kind of services does Arion provide?

    Arion Care Solutions offers a wide variety of homecare services to assist seniors, adults, and children with physical disabilities. These services include Attendant Care, Respite, Companion Care and Personal Care Services.  Our in-home service and supports help older adults and people with physical disabilities maintain a safe, independent lifestyle while helping to accomplish everyday tasks such as bathing, dressing, meal preparation, and light housekeeping.

  • What is Arizona Long Term Care System (ALTCS)

    Arizona Long Term Care System is the State of Arizona’s Medicaid program that provides long term care services, at little or no cost, to financially and medically eligible Arizona residents who are 65 years young, blind, or disabled.  Once approved for ALTCS, Arion can help start the in-home services with a qualified and compassionate caregiver.

  • How do I apply for ALTCS?

    To apply, you will need to complete an application.  To start an application, call ALTCS toll-free at 888-621-6880. Another person can act on behalf of the applicant during the application process. Individuals will need to provide documents to show that they meet financial and non-financial eligibility requirements.  Typically, the application process can take anywhere from 30-60 days.

  • What are the non-financial eligibility requirements?

    To be eligible for ALTCS, you must be an AZ resident, have a Social Security Number, be a citizen or qualified immigrant, be determined in need of a nursing home level of care as determined by AHCCCS, live in an approved living arrangement, such as your own home, or an AHCCCS certified nursing facility or assisted living facility.

  • What are the financial eligibility requirements?

    If single, the applicant’s income (wages, Social Security benefits, pensions, veteran’s benefits, annuities, SSI payments, IRAs, etc.) must be no higher than $2,349/month to become eligible for Medicaid. ALTCS will take account of your personal finances. For single individuals, ALTCS benefits are an option for individuals who DO NOT have more than $2000 in liquid assets, such as a checking account. Married couples can have more assets because of the living expenses of the spouse.  If you are married, ask for a Community Spouse Information Sheet.

  • How does ALTCS determine if I am medically eligible?

    Once you have been determined financially eligible, a registered nurse or social worker will determine if you are medically eligible in a face-to-face interview. This medical assessment, determines whether a person is truly in need of long term care.  The total need is determined by a point system; a successful application score is 60 points or higher.

    Additional contact information for ALTCS can be found by going online to: https://www.azahcccs.gov/members/ALTCSlocations.html

  • What insurance companies is Arion contracted with for home care services through ALTCS?

    Arion is an approved ALTCS provider, and we are contracted with two managed care organizations: United Health Care and Banner University Family Care.

  • How do I get started?

    Once you are approved for ALTCS, call our office at 480-722-1300, and we can get the process started to identify the right caregiver who has the skills, personality and availability to assist you. We will complete a personal care plan to understand your exact daily needs and arrange for a “Meet and Greet” with the caregiver for your approval.  We also work closely with your LTC Insurance Case Manager to ensure all your needs are met.

  • Can a family member be my paid caregiver?

    Yes, family members, friends, or neighbors are often hired as the first choice of caregiver to provide services for their loved ones. Typically, family members can be hired within a week.  We understand that everyone’s homecare requirements are unique, that is why we assign the most qualified and compatible caregivers to meet your specialized needs.